Shipping policy

PROCESSING TIME
All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days; if there will be a significant delay, we will notify you by email.

SHIPPING TIME
Once your order has shipped, delivery typically takes 5-8 business days, depending on your location. Combined with processing time, you can expect to receive your order within approximately 7-10 business days from the date you place it.

Please note that "business days" do not include weekends or public holidays, so total delivery time from order date to arrival may span 10-14 calendar days. Shipping times are estimates and are not guaranteed; delays can occasionally occur due to high order volumes, customs processing, or during peak periods such as holidays and sale events.

SHIPPING RATES
Shipping charges for your order will be calculated and displayed at checkout.

ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's progress.

DELAYS
While we make every effort to ensure timely delivery, Fleur & Rowe is not responsible for delays caused by the carrier, customs authorities, or other events outside of our control (severe weather, high-volume seasons, etc.). If your order is significantly delayed beyond the estimated delivery window, please contact us at contact@fleurandrowe.store and we will look into it for you.

LOST OR DAMAGED PACKAGES
Fleur & Rowe is not liable for products damaged or lost during shipping. If you received your order damaged, please contact us immediately with photos of the damage and your order number, and we will evaluate the issue and work with you to reach a resolution.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. Fleur & Rowe is not responsible for orders shipped to an incorrect address provided by the customer.

CONTACT US
If you have any questions about your shipping or delivery, contact us at contact@fleurandrowe.store.